Katrin Bruckner is a decision-maker for the Federal Office for Migration and Refugees (BAMF) and actually wants to use her work to help people who are in need.

One day, Aksana sits across from her at a hearing. A rollercoaster ride of emotions begins for the two women. In the end, there is a painful realization that deeply connects both women emotionally and that shakes the foundation on which their hopes rest.